Frequently Asked Questions
 
01

What is HarpersLove?



That's a great question (and why we list it first). We love jewelry, design and all things inspirational. Jewelry is a way to celebrate and embrace life's moments. At HarpersLove, you can design jewelry your way and you can expect great quality at great prices. We also welcome special requests if you are looking for something truly special

02

Can I order an existing design?



Of course you can. You can order all of our existing designs by clicking on the order link under the picture. If we no longer show the product on our site you can contact us and request to order. All of our past designs will live on Pinterest, Facebook and Twitter pages.

03

How long does it take to receive an order?



Perfection takes a little time. Once an order has been submitted and approved, it can take from 3-5 weeks to receive the order. Every product is customized by hand rather than sitting on our shelves which requires time to produce. Once your design is ready to be shipped, we will send you an email and provide you with the shipping information. You may contact us at any time to inquire about the status of your order. 

04

Can I expedite an order?



Some orders can be expedited for under 2 week timeframe. Feel free to contact us to inquire about average current order timeframes. These may change based on current volumes. Contact us at customerlove@harperslove.com.

05

What if I want to send a last minute gift?



There will be a select few that this question applies to - you know who you are! We can produce a gift package that includes a nicely presented picture of your design to share with that lucky person. Just go to special requests when designing your gift. Indicate that this is a gift and the date you are looking to present it. We will process your order and send your gift package by the next business day.

06

Can I provide a custom design that is not offered such as rings, bracelets or other pendant options?



Part of what fuels our fire is the creativity shown by our customers and we welcome custom design requests. If we can not fulfill your order, we will try to recommend other jewelers who can provide exactly what you are looking for. Please contact us at customerlove@harperslove.com with your description, images and overall budget. We will contact you based on your preferences and review your request with you.

07

If I want a metal or stone that is not offered, can I make a special request?



Sure you can. We highly suggest contacting us at customerlove@harperslove.com with your request before placing an order. We will research and contact you with information including pricing.

Just place the order online and provide the description in the special request section. Once your order is submitted online, your credit card will be charged. We will review your order and adjust for the special request which may result in additional costs that will be reflected on your credit card. Any additional charges will be approved by you before your credit card is charged. Orders will not be processed until payment has been received.

08

Where are your products made?



We are extremely proud to say that our Signature Line and Gemstone Earring collection is handcrafted in the USA; Florida and New York City. Our personalized jewelry is produced and finished in Europe.

09

Is my information shared with anyone?



Your information is not for us to share with others and we will only use it for personalized offers from HarpersLove. For full explanation of our privacy policy, please visit our privacy policy.

10

How can I contact you?



You could open your window and yell as loud as you can or try more traditional methods such as contacting us at customerlove@harperslove.com for anything! We will respond as soon as possible, typically within 24 hours. In addition, you can schedule a call by going to the contact us page and entering your preferred contact number and time.

We do offer a toll free number where you can leave a message and we will return you call as soon as possible. 

Please visit our contact us page for more options.

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Shipping
 
11

What are my shipping options?



We offer free shipping on all orders (US addresses only). We do not offer expedited shipping but this may be requested once your order is ready for shipping. For more information on shipping, click here.

12

Where do you ship?



Currently, we ship domestically; including Hawaii, Puerto Rico and Alaska. We also ship to Canada. We do not ship to PO Boxes. For more information on shipping, click here for shipping information.

13

Are packages insured?



For this precious cargo - naturally. We fully insure all of our packages. Anything valued above $1000 will require a signature. Click here for shipping information.

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Payment
 

What forms of payment do you accept?



We are pretty flexible on this on. We accept Mastercard, Visa, American Express and Discover.

For additional information, click here.

14
15

How does pricing work?



For starters, we will always look to be as competitive and fair as possible. All of our pricing assumes cost of materials at current market rates and craftsmanship. When purchasing a product on our site, the base costs assume the lowest metal and stone offered in that product line in addition to craftsmanship. You can upgrade your design to better quality products as well as add additional design elements throughout the design process. We attempt to be as transparent as possible so that you can make a design that is as beautiful on the eyes as it is to your wallet. Additional facts about our pricing can be found here

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Returns and Exchanges
 
16

What if I am not happy with my design, can I return it?



You may return Signature Line or Gemstone Earrings your product within 60 days from the shipping date. Personalized items are final sale.

 

Please follow these steps:

  1. You must request a return by emailing us at customerlove@harperslove.com

  2. We will review your request and once approved, we will provide you a shipping label for free. This will be sent to your provided email address.

  3. If you do not have the ability to print a return label, please let us know and we will mail it to you.

  4. Please attach the shipping label and drop off to FedEx (visit FedEx.com for explanation of how to return items).

Once we receive your returned item, we will inspect the product. If the product passes inspection, we will process the refund to your original form of payment (this can take up to 7 days due to the inspection process). 

Please note:

  • Return requests after 60 days will not be honored

  • Returns sent without our return shipping label and upfront approval process, will be returned to the sender.

17

What if my product is damaged or defective?



If there is a defect or a problem with the product, please contact customerlove@harperslove.com. We will provide you a shipping label to return the item.

Once received, we will inspect the product and evaluate options. This may involve replacing parts or the entire product which will not be charged based on normal wear of the product. 

Please note:

  • Damage and defected products are covered for the first 60 days free of charge.

  • After 60 days, you may be charged for alterations and will be charged shipping.

18

What if I want to make an alteration or change a stone?



No problem. We will work with you on getting it exactly the way you want it!

For more information on alterations which covers defects and damages, please click here.

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