How We Work
 
Our Products

  • Each product is hand made by professional jewelry artisans in New York City and Florida. All of our chains are manufactured in Italy and selected by our experts.

  • Because of the custom nature of our jewelry, we typically will not have your product in inventory. Please allow 3-5 weeks for production and shipping. Trust us; it will be well worth the wait.

  • We will e-mail you with the status of your order and will send the shipping confirmation number once your creation leaves our hands..

 
Pricing Expectations

  • Our prices reflect the current market value of precious metals and stones. 

  • You may notice that our prices change often. This is a direct reflection of the commodity markets (i.e. gold and silver).

  • Your credit card will be charged based on the pricing at the time of your order.

  • If the price of your purchase is reduced by more than 10% between your order date and shipment sent date, you may contact us for a price adjustment.

  • New Jersey residents are subject to sales tax.

  • Each shipment will include a card detailing the product that was purchased. The e-mail confirmation will provide the invoice and your receipt, which will include pricing, taxes and other fees.

 
Shipping
  • We offer free standard shipping on all orders. (US Addresses only)

  • We ship to Canada. please inquire for additional cost.

  • Expedited shipping is not currently offered but can be requested. Associated costs will apply.

  • We use FedEx and USPS.

  • We do not ship to PO Boxes.

  • Each package is fully insured. A signature is required for any package with a value over $1,000. If you would like to require a signature for your package with a value below $1000, please send us an e-mail or add this request to your special notes section, and we will ensure that your package is properly handled.

  • We ship domestically, including Hawaii, Puerto Rico, and Alaska. International shipping is currently unavailable but will be available in the coming months.

  • Return shipping is free up to 60 days.

 
Returns/Exchanges
  • We get it. Sometimes it just isn't what you expected. Let us help.

  • You have 60 days to return your purchase for any reason.

  • Return credits are made in the original form of payment.

  • To request a return, please e-mail us. Include your order # and description of the reason for your return. Once approved, we will e-mail you a return label. Typically this will take 3-5 days.

  • Alterations made within the first 60 days are offered free shipping both ways. Alterations made after 60 days will be charged for re-shipping.

  • As part of our Customer Love policy, we provide free alterations anytime on HarpersLove products. This includes minor changes such as polishing, minor construction changes and gem replacements (**please read below). Average value of work is $50.00 and does not include shipping costs. 

  • Alteration fees may apply for significant changes requested to be made to the original product. 

  • Gem replacement and changes to metals will result in a price change.

  • We will provide a quote for significant alterations and charges will be handled prior to work completed. 

  • Products previously altered by non-HarpersLove jewelers, will not be eligible for the credit.

  • To inquire more about alterations, please email us. Include your original order #, description of services needed and a contact phone number.

  • The Experience Box and Fashionista Boxes carry a no refund or return policy. We will ensure quality of product is maintained upon arrival to your door. If there are concerns with any of the products when received, please do not hesitate to contact us. 

  • To cancel a new Experience Box order for a 3 or 6 month commitment, please do so before the first box is prepared - the 15th of the month. 

  • The monthly experience box can be cancelled any time before the 15th of the month for the next monthly box.

Privacy Policy
 

What Information Do We Collect?

  • We collect information from you when you register on our site, place an order or subscribe to our newsletter. 

  • When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

 

What Do We Use Your Information For? 

Any of the information we collect from you may be used in any of the following ways:

  • To personalize your experience

  • To improve our website

  • To improve customer service

  • To process transactions

  • To administer a contest, promotion, survey or other site feature

  • To send periodic emails

 

The e-mail address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

 

Your information, whether public or private, will not be sold, exchanged, transferred, or given to another company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. You will always have the ability to unsubscribe at any time - although we really hope you don't.

 

How Do We Protect Your Information? 

While we have a very happy-go-lucky approach, this is one area that we take VERY SERIOUSLY.

 

  • A variety of security measures have been implemented to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

  • We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep your information confidential.

  • After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

 

Do We Use Cookies? 

Yes - we prefer chocolate chip. 

 

Cookies are used to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

 

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the phone.

 

Do We Disclose Any Information to Outside Parties? 

No way! We hate when companies do that to us, and we certainly wouldn't do that to you!

 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe the release is appropriate to comply with the law, enforce our site policies, or protect our or other's rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

 

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline.

 

Terms and Conditions

Please also visit our Terms and Conditions section which establishes the use, disclaimers, and limitations of liability governing the use of our website.

 

Your Consent

By using our site, you consent to our websites privacy policy. This should make sense.

 

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. You'll be the first to know.

 

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below. 
email: customerlove@harperslove.com

This policy is powered by Trust Guard PCI compliance.

Terms & Conditions
 

Agreement between user and www.harperslove.com

 

Welcome to www.harperslove.com. The www.harperslove.com website (the "Site") is comprised of various web pages operated by HarpersLove LLC ("Harperslove"). www.harperslove.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.harperslove.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

www.harperslove.com is a E-commerce Site Customized jewelry sold by Harperlove

 

Privacy

Your use of www.harperslove.com is subject to Harperslove's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

 

Electronic Communications

  • Visiting www.harperslove.com or sending emails to Harperslove constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

  • If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Harperslove is not responsible for third party access to your account that results from theft or misappropriation of your account.

  • Harperslove and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

  • Harperslove does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.harperslove.com only with permission of a parent or guardian.

 

Cancellation/Refund Policy

  • We offer 60 Day Returns from the day the order was shipped. To request a return, please email returns@harperslove.com. For more information, please refer to the Returns and Exchanges under CustomerLove section.

  • Links to third party sites/Third party services www.harperslove.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Harperslove and Harperslove is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Harperslove is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Harperslove of the site or any association with its operators.

  • Certain services made available via www.harperslove.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.harperslove.com domain, you hereby acknowledge and consent that Harperslove may share such information and data with any third party with whom Harperslove has a contractual relationship to provide the requested product, service or functionality on behalf of www.harperslove.com users and customers.

 

No unlawful or prohibited use/Intellectual Property

  • You are granted a non-exclusive, non-transferable, revocable license to access and use www.harperslove.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Harperslove that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

  • All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Harperslove or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

  • You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site.

  • Harperslove content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Harperslove and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Harperslove or our licensors except as expressly authorized by these Terms.

 

Use of communication services

  • The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.

  • Harperslove has no obligation to monitor the Communication Services. However, Harperslove reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Harperslove reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. Harperslove reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Harperslove's sole discretion.

  • Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Harperslove does not control or endorse the content, messages or information found in any Communication Service and, therefore, Harperslove specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Harperslove spokespersons, and their views do not necessarily reflect those of Harperslove.

  • Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.

  • Materials provided to www.harperslove.com or posted on any Harperslove web page

  • Harperslove does not claim ownership of the materials you provide to www.harperslove.com (including feedback and suggestions) or post, upload, input or submit to any Harperslove Site or our associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Harperslove, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

  • No compensation will be paid with respect to the use of your Submission, as provided herein. Harperslove is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Harperslove's sole discretion.

  • By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

 

Third Party Accounts

You will be able to connect your Harperslove account to third party accounts. By connecting your Harperslove account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.

 

International Users

The Service is controlled, operated and administered by Harperslove from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Harperslove Content accessed through www.harperslove.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

 

Indemnification

You agree to indemnify, defend and hold harmless Harperslove, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys' fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Harperslove reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Harperslove in asserting any available defenses.

 

Liability disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. HARPERSLOVE LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME. HARPERSLOVE LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND.

HARPERSLOVE LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HARPERSLOVE LLC AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF HARPERSLOVE LLC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

 

Termination/access restriction

  • Harperslove reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of New Jersey and you hereby consent to the exclusive jurisdiction and venue of courts in New Jersey in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

  • You agree that no joint venture, partnership, employment, or agency relationship exists between you and Harperslove as a result of this agreement or use of the Site. Harperslove's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Harperslove's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Harperslove with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

  • Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Harperslove with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Harperslove with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

 

Changes to Terms

Harperslove reserves the right, in its sole discretion, to change the Terms under which www.harperslove.com is offered. The most current version of the Terms will supersede all previous versions. Harperslove encourages you to periodically review the Terms to stay informed of our updates.

 

Contact Us

Harperslove welcomes your questions or comments regarding the Terms:

 

Email Address:
about@harperslove.com

Effective as of May 01, 2012